Last Updated: 27 August 2026

WhiteWizard is an online educational and career-guidance platform operated by Endesoft Pvt Limited, CIN U72300DL2015PTC275040, having its registered office at Society Built Flat No. 604, Ground Floor, Navsansad Vihar, CGHS Ltd., Plot No. 4, Sector-22, Dwarka, Delhi – 110077.

This Cancellation and Refund Policy applies to purchases made through www.whitewizard.in for digital educational products and services, including study material, Daily Practice Problems (DPPs), question banks, test series, webinars, psychometric assessments, counselling services and other services offered by WhiteWizard.

Because most WhiteWizard products are digital and access may be provided immediately after purchase, cancellation and refund conditions differ from those applicable to physical products.

1. Digital Educational Products

WhiteWizard may offer paid digital products including:

• Daily Practice Problems (DPPs)
• Question Banks
• Chapter-wise Test Series
• Part-Syllabus Test Series
• Full-Syllabus Mock Tests
• JEE Main Test Series
• JEE Advanced Test Series
• NEET Test Series
• Digital Study Material
• Recorded educational programmes
• Combination packages and subscriptions

Once access to a digital product has been activated and the user has accessed, viewed, downloaded, attempted or otherwise used any substantial part of the purchased content, the purchase will ordinarily be considered final and will not be eligible for cancellation or refund, except in the circumstances specifically mentioned in this Policy or where otherwise required by applicable law.

2. Cancellation Before Access

A user may request cancellation of a digital product within 48 hours of purchase, provided that:

1. Access to the purchased product has not been substantially used;
2. No test forming part of the purchased package has been attempted;
3. No substantial portion of the digital content has been viewed or downloaded; and
4. The cancellation request is sent from the registered email address to teamwhitewizard@gmail.com.

WhiteWizard may verify the account-usage records before approving such a cancellation.

If the above conditions are satisfied, WhiteWizard may cancel the purchase and process the applicable refund.

3. Duplicate Payments

If the same transaction is charged more than once because of a technical or payment-processing error, the duplicate amount will be refunded after verification.

The user should contact: teamwhitewizard@gmail.com

and provide:

• Registered name
• Registered email address/mobile number
• Order or transaction number
• Date and amount of payment
• Screenshot or other payment proof, where available

4. Payment Successful but Product Not Activated

If payment has been successfully deducted but access to the purchased product or service has not been activated, the user should contact WhiteWizard at:

teamwhitewizard@gmail.com

WhiteWizard will first attempt to activate or restore access to the purchased product.

If WhiteWizard is unable to provide the purchased product or service within a reasonable period after verification, the user will be entitled to an appropriate refund of the amount received for that product or service.

5. Incorrect Product or Access Provided

If, due to an error attributable to WhiteWizard, a user receives access to a product materially different from the product purchased, WhiteWizard may:

• Provide access to the correct product;
• Replace the incorrectly activated product with the correct product; or
• Where appropriate, provide a refund.

Users should report such issues promptly after discovering them.

6. Technical Problems

A temporary technical problem, website downtime, internet connectivity problem, device incompatibility or other temporary interruption does not automatically entitle a user to a refund.

Where a technical issue attributable to WhiteWizard materially prevents a user from accessing a purchased product, WhiteWizard will make reasonable efforts to resolve the problem.

If WhiteWizard is unable to provide the purchased service despite reasonable attempts to resolve the problem, an appropriate extension, replacement, credit or refund may be provided depending upon the circumstances.

Users reporting technical issues may be requested to provide screenshots, device details, browser information or other information reasonably necessary to investigate the problem.

7. Change of Mind

A refund will ordinarily not be provided after digital access has been activated merely because:

• The student changes his or her mind;
• The student decides not to prepare for JEE or NEET;
• The student changes subjects, examinations or academic plans;
• The student does not have sufficient time to use the purchased material;
• The student does not complete the purchased course or test series;
• The student expected a particular score, rank or academic result;
• Another educational product becomes available elsewhere at a different price; or
• The user no longer wishes to use the service.

This provision is subject to any rights that may be available to consumers under applicable law.

8. DPPs, Question Banks and Test Series

DPPs, Question Banks and Test Series involve access to proprietary educational content.

Once a user has accessed a substantial portion of a DPP or Question Bank, or has started or attempted a test, that particular digital product will ordinarily not be refundable.

WhiteWizard does not guarantee any specific:

• Examination score;
• Rank;
• Percentile;
• Selection;
• Admission;
• Improvement in marks; or
• Academic outcome

as a result of using any DPP, Question Bank or Test Series.

A student’s performance depends upon several factors beyond WhiteWizard’s control.

9. Package and Bundle Purchases

WhiteWizard may offer multiple products together at a discounted package price.

If any significant component of a package or bundle has already been accessed, attempted or used, the entire package will ordinarily become non-refundable.

Where a refund is otherwise approved for a partially used package, WhiteWizard may take into account the value of products already accessed before determining the refundable amount.

Promotional discounts, coupons or bundle discounts may also be adjusted while calculating any eligible refund.

10. Recorded Webinars

Purchases of recorded webinars or recorded educational sessions are generally non-refundable once access to the recording has been provided and the user has substantially accessed the content.

If access to a purchased recording cannot be provided because of a problem attributable to WhiteWizard and the issue cannot reasonably be resolved, WhiteWizard may provide replacement access, credit or refund as appropriate.

11. Live Webinars and Events

If WhiteWizard cancels a paid live webinar or event and does not provide a reasonable alternative date or equivalent service, participants who have paid for that webinar will be eligible for a refund of the applicable registration fee.

If a webinar is rescheduled, registered participants may be offered access to the rescheduled session or such other alternative as WhiteWizard may communicate.

Where a participant is unable to attend a live webinar for personal reasons, a refund will ordinarily not be available after the applicable cancellation period mentioned at the time of registration.

Where available, WhiteWizard may provide access to a recording instead.

Specific webinars or events may have additional cancellation conditions disclosed on their registration pages. Such specific conditions will apply in addition to this Policy.

12. Psychometric Assessments

Psychometric assessments generally involve access to assessment questions, scoring systems, analysis and/or generation of personalised reports.

A psychometric assessment will ordinarily become non-refundable once:

• The assessment has been started;
• Assessment questions have been substantially accessed;
• Responses have been submitted; or
• A report has been generated.

If WhiteWizard is unable to provide the purchased assessment because of a technical or administrative problem attributable to WhiteWizard, an alternative assessment, rescheduling, credit or refund may be offered as appropriate.

13. Counselling Services

For scheduled counselling sessions, users are requested to inform WhiteWizard as early as possible if they are unable to attend.

Subject to availability, WhiteWizard may allow a counselling session to be rescheduled where reasonable advance notice is provided.

If a user does not attend a scheduled counselling session without prior notice, the session may be treated as completed and the fee may be non-refundable.

Once a counselling session has commenced or has been completed, the fee will ordinarily not be refundable.

If WhiteWizard or the assigned counsellor cancels a session, the user will ordinarily be offered:

• A rescheduled appointment;
• An alternative counsellor, where appropriate; or
• A refund where the service cannot otherwise be provided.

14. Promotional and Discounted Purchases

Products purchased during promotions, special offers, launch offers, coupon campaigns or at discounted prices remain subject to this Cancellation and Refund Policy.

The mere fact that a product was purchased at a discount does not remove any statutory rights available to a consumer.

However, refunds will not ordinarily be granted merely because the same product is offered later at a lower price or under a different promotional offer.

15. Examination Changes or Cancellation

WhiteWizard is not responsible for changes made by examination authorities, including changes to:

• Examination dates;
• Examination pattern;
• Syllabus;
• Eligibility criteria;
• Number or type of questions;
• Admission procedure; or
• Conduct of JEE Main, JEE Advanced, NEET or any other examination.

Such changes will not by themselves ordinarily create an entitlement to refund for educational products already supplied.

WhiteWizard may, where reasonably practicable, update or modify its educational offerings to reflect material examination changes.

16. How to Request a Cancellation or Refund

All refund or cancellation requests should be sent to:

teamwhitewizard@gmail.com

The request should preferably contain:

• Student/user name
• Registered email address
• Registered mobile number, where applicable
• Order or transaction number
• Name of the product or service purchased
• Date of purchase
• Amount paid
• Reason for requesting cancellation or refund
• Relevant screenshots or payment evidence, where applicable

Providing complete information will help WhiteWizard process the request more efficiently.

17. Verification of Refund Requests

WhiteWizard may verify:

• Payment records;
• Account activity;
• Content-access records;
• Tests attempted;
• Webinar attendance;
• Assessment status;
• Counselling-session status; and
• Other relevant transaction or usage records

before approving a refund.

This verification is intended to determine whether the request satisfies this Policy and applicable law.

18. Refund Method

Where a refund is approved, WhiteWizard will ordinarily process the refund to the original method of payment used for the transaction.

Where refund to the original payment method is not technically possible, WhiteWizard may request appropriate information to process the refund through another lawful method.

Users should not provide confidential information such as UPI PINs, card PINs, passwords or OTPs to WhiteWizard.

19. Refund Processing Timeline

Once an eligible refund has been approved, WhiteWizard will ordinarily initiate the refund within 7 business days.

After WhiteWizard initiates the refund, the actual time taken for the amount to appear in the user’s bank account, card, UPI account or payment instrument may depend upon the payment gateway, bank or financial institution.

In some cases, the complete process may take approximately 7–10 business days or such other period as may be required by the relevant payment service provider.

20. Refunds Required by Law

Nothing in this Policy is intended to restrict any refund, cancellation or other remedy that a user may be entitled to under applicable Indian law.

Where a purchased service is not supplied, is materially different from what was represented, or suffers from a deficiency for which a remedy is required under applicable law, WhiteWizard will address the matter in accordance with applicable legal requirements.

21. Abuse of Refund Policy

WhiteWizard reserves the right to investigate suspected misuse of the refund process, including:

• Repeated purchases followed by refund requests;
• Accessing substantial proprietary content and subsequently requesting refunds;
• Attempting tests and then requesting cancellation;
• Misrepresentation of transaction circumstances;
• Fraudulent payment disputes; or
• Other misuse of WhiteWizard’s services.

Any action taken in such circumstances will remain subject to applicable law.

22. Changes to This Policy

Endesoft Pvt Limited may update this Cancellation and Refund Policy from time to time to reflect changes in:

• WhiteWizard services;
• Payment arrangements;
• Product offerings;
• Business processes; or
• Applicable law.

The latest version will be published on www.whitewizard.in together with the date on which it was last updated.

Purchases will ordinarily be governed by the policy applicable at the time of the relevant transaction, subject to applicable law.

23. Contact Information

For cancellation, refund, payment or service-related queries, please contact:

WhiteWizard
Operated by Endesoft Pvt Limited

CIN: U72300DL2015PTC275040

Registered Office:
Society Built Flat No. 604, Ground Floor,
Navsansad Vihar, CGHS Ltd.,
Plot No. 4, Sector-22, Dwarka,
Delhi – 110077

Email: teamwhitewizard@gmail.com
Website: www.whitewizard.in

Last Updated: 27 August 2026

© Endesoft Pvt Limited. All Rights Reserved.